AGB Group Pty Ltd Trading as AGB Training - RTO 21832 - CRICOS 03356C

AGB Training Student Support Services

All students will be made aware of support services and accessibility issues.  Wherever possible, modified facilities and resources will be provided to assist students with specific disabilities.

Where required, additional support and assistance can be obtained or AGB Training will outsource to appropriate local welfare and guidance support services within the region.

Student Services comprise of support services namely

  • Disabilities Services
  • Education and Support Services

Disabilities Services

Our service ensures that people with a disability have access, support and equal opportunities when studying at AGB Training. Services that may be offered to students include:

  • In class support
  • Tutorial support
  • Assessment adjustments
  • Modified learning materials

Education and Support services may include, but are not limited to:

  • Pre-enrolment materials;
  • Study support and study skills programs;
  • Language, literacy and numeracy (LLN) programs or referrals to those programs;
  • Equipment, resources and/or programs to increase access for learners with disability and other learners, in accordance with access and equity;
  • Mediation services or referrals to these services;
  • Flexible scheduling and delivery of training and assessment;
  • Counselling services or referrals to these services;
  • Information and communications technology (ITC) support;
  • Access and use of AGB Learning Management System (LMS) for online study
  • Learning materials in alternative formats, for example, in large print;
  • Academic-related issues such as Attendance, difficulty with course learning, issues with trainers or other students
  • Educational and course planning; and
  • Study skills development

If personal issues are impacting your educational progress students can meet with a Student Support Team Member to explore student options and recommend referral services. contact students support on ph 1300 123 242 or email

Student conduct

When you sign your enrolment form and pay your fees you make an agreement with AGB Training that you will follow AGB Training policies and procedures. This page outlines your rights and responsibilities as an enrolled student:

I must:

  • Treat all staff, students and the general public with respect, fairness and courtesy
  • Attend training sessions regularly and on time
  • Contact AGB if unable to attend training.
  • Submit my assessment tasks by the due date or ask for an extension of time
  • Contribute equally to any group assessments which receive a group mark
  • Participate in activities to promote my learning.
  • Treat all AGB equipment with respect and not intentionally cause damage.
  • Use protective equipment where required and follow all workplace health and safety (WHS) instructions
  • Report any workplace health, safety or environmental incidents to my Trainer and/or Student Support immediately
  • Communicate any concerns that I may have about my learning outcomes to my trainer or to follow the AGB appeals process / grievance procedure.
  • Let the trainer know of any learning needs that I may require assistance with to successfully complete my training.
  • Ensure I inform AGB Training of any change in personal details. Eg address and contact details.
  • Change of Personal Details Form

I must not:

  • At enrolment, withhold or misinform AGB Training of my previous training qualifications in relation to my eligibility for any training subsidised by the Victorian Government
  • Plagiarise, collude or cheat in any assessment event or examination
  • Illegally copy software licensed to AGB Training
  • Install software onto AGB Training computers
  • Use offensive language
  • Smoke in any designated non-smoking areas
  • Litter on or around campus
  • Harass fellow students, staff or the general public, either face to face, over the phone or through any social media rights and responsibilities
  • Use cameras or recording devices, including mobile phones, without the consent of the person being photographed or recorded
  • Damage, steal, modify, misuse, waste or pollute AGB Training property
  • Be under the influence of alcohol or illegal drugs in the learning environment
  • Engage in behaviour which may offend, embarrass, threaten or harm other students, staff or the general public – including SMS messaging or any form of cyber bullying

I have the right to:

  • Be treated fairly and with respect by Trainers, other staff and students
  • Learn in an environment free of discrimination and harassment
  • Pursue my educational goals in a supportive and stimulating learning environment
  • Have my AGB Training records and personal information stored and maintained in a confidential, secure and professional manner
  • Receive information about assessment procedures and my progress in the course in a timely and professional manner
  • Modify my Learning Plan if my circumstances change, in consultation with educational and student support staff

Present recognition of prior learning (RPL) and credit transfer (CT) at the commencement and within the duration of my studies

As an RTO, we have the responsibility to:

  • Support you in learning, studying, and developing skills in a learning environment which is positive, safe, encouraging and accepting of individual differences.
  • Do our best to make sure that you can complete your course at the campus of your choice and in ways that are convenient to you.
  • Make changes to course delivery, timetable and location only if it is in the best interests of all our students or if the advantages of the changes will outweigh any inconveniences
  • Advise you of changes to fees, course delivery, timetable and location and of any alternative arrangements available to you.
  • Protect the welfare of children and other vulnerable people who may come into contact with our students in the context of workplace components of a course, visits to industry and simulated workplace settings.
  • Ask students (where applicable) to sign a declaration in relation to their history of violent or abusive behavior or dealing with vulnerable people, and offer the services of a student support officer should a student request it in relation to making this declaration.
  • To ensure all students are treated as mature learners.
  • To ensure all operations and practices follow the principles of Access and Equity.
  • To provide a learning environment free of harassment and discrimination.
  • To provide an opportunity of appeal with an assessment decision

  As an RTO, we have the right to:

  • Choose to run any course or withdraw it, and where necessary hold a course at a campus other than that advertised.
  • Alter the fees, times or dates for the whole or any part of a course as needed.
  • Not necessarily guarantee that you will be able to complete your course at the campus where you first enrolled, at the times or on the days you were first offered and/or in the manner you were first offered; for example, by class attendance or external studies.
  • Remove a student from a course if they intentionally breach AGB Trainings policies, procedures and/or guidelines relating to misconduct including theft, or breach of safety and welfare of one’s self or others.
  • Remove a student who provides false or misleading information.


Discontinuing your study

Students who wish to discontinue/withdraw from studies need to:

Students accessing Skills First Government Funding must be aware that your withdrawal from course will affect future eligibility for Government funding.

Once your application has been processed and any outstanding fees have been finalised, you will receive a transcript of  results achieved (Statement of Attainment).  Any attempted/not complete units within your enrolled qualification will result in a withdrawn (Wd).

If you wish to return to complete a course or units of competency, you will be re-assessed against the Skills First Program Victorian Government subsidised training eligibility criteria, current at that time, to determine your Student Fee and/or eligibility for a concession fee or fee exemption.  If during the time lapse there has been an update in the training package you may be required to complete units and/or qualifications different to that of your initial course.