CHC52015 Diploma of Community Services

Course Enquiry Print Overview

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.



  • Course Overview
  • Entry Requirements
  • Fees & Charges
  • Programs / Units
  • Pathways
CHC52015 Diploma of Community Services
  • Course Duration: 48 weeks (excluding holidays)
    61 weeks (including holidays)
  • Practical Placement Hours: To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.
  • Full Time Study: • Classroom
    • Structured Online Activities
    • Self-Reflection
    • Self-Study
    • Readings, and
    • Research
  • Mode of Delivery: Classroom
  • At this level of study it is expected that you study for a minimum of 25 hours of study per week. You are required to attend class 1 day per week, 9:30am to 3:00pm, participate in structured online activities and self-study including but not limited to readings, research, assessment tasks and self-reflection.

  • Location: Geelong
    Country Victoria

Methods of assessment may include:

  • Written Questionnaire
  • Observation, Third Party/Supervisors Report, Demonstration
  • Projects/ Assignments
  • Simulated Learning/Assessment Environments
  • Other (including work placement)

There are no AQF Pre Requisites for this qualification.

AGB Training requires the applicant to successfully complete

  • Language Literacy and Numeracy (LLN) Assessment
  • Pre-Training Review
  • Enrolment Application Form
Fees & Charges
Fees & ChargesSkills FirstFull Fee
Administration Fee$0.00$10,000.00
Textbook Fee$300.00$300.00
Victorian Government Contribution for Skills First Funded Students: $8,400.00
Payment Options

Skills First Funded Students

Upfront payment prior to commencement of first class

 Fee for Service Students

Deposit of 10% is required prior to commencement of course.
Fortnightly or monthly payments must be paid as per direct debit payment schedule.

Text Book Fee

Text book are to be ordered by the student prior to commencement of class.  Prices are set by and paid directly the publisher and are subject to change.


Study Loan finance options available: Payment Options | Contact Us
Text Books

It is responsibility of students to purchase all text books prior to first class.

  • The Business Communication Handbook 10th Edition
  • Judith Dwyer
  • Published by Cengage
  • ISBN: 9780170354172
  • Purchase Online
  • Basic Personal Counselling: A Training Manual for Counsellors 8th Edition
  • D.Geldard, K. Geldrard & R.Yin Foo
  • Published by Cengage
  • ISBN: 9780170364362
  • Purchase Online
  • Developing Communities for the Future 5th Edition 2017
  • Susan Kenny & Phil Connors
  • Published by Cengage
  • ISBN: 9780170254717
  • Purchase Online
  • Working Safely In Community Services : A Handbook for Workplaces
  • Published by WorkSafe VIC
  • ISBN: PDF Document
Course ProgramTo achieve this qualification, the candidate must demonstrate a competency in
16 units of competency (8 core units and 8 elective units)

Professional Practice
  • Core
    Reflect on and improve own professional practice
Diversity and Compliance
  • Core
    Manage and promote diversity
  • Core
    Manage legal and ethical compliance
Manage Work Health and Safety (Student Practical Placement Required)
  • Core
    Manage work health and safety
Impact Factors (Student Practical Placement Required)
  • Elective
    Confirm client developmental status
  • Core
    Analyse impacts of sociological factors on clients in community work and services
Case Management
  • Elective
    Establish and confirm the counselling relationship
  • Elective
    Develop, facilitate and review all aspects of case management
  • Elective
    Coordinate complex case requirements
Co-existing Needs
  • Elective
    Assess co existing needs
  • Elective
    Provide case management supervision
Provide Advocacy
  • Elective
    Provide advocacy and representation services
Develop and implement Service Programs
  • Core
    Facilitate workplace debriefing and support processes
  • Core
    Develop workplace communication strategies
  • Core
    Develop and implement service programs
Community Development
  • Elective
    Implement community development strategies

Upon successful completion, students will have gained the knowledge and skills required to apply for further studies in either CHC62015 Advanced Diploma of Community Sector Management, or pathway to second year entry into Charles Sturt University’s undergraduate degree, Bachelor of Social Work, via online studies or in Australia on campus at Wagga Wagga or Port Macquarie, NSW. For further details and entry requirements to the university pathway, please refer to the website:

  • CourseCHC52015 Diploma of Community Services
  • UniversityCharles Sturt University
  • CreditsUp to 8 Subjects (64 Credit points)
  • DegreeBachelor of Social Work